.. include:: aliases.rst
Service Request Management
===========================

The **Service Request Management** feature provides the ability to manage service requests, allowing users to
review, approve, or reject service requests. The feature is accessed through Miscellaneous menu.

Security Requirements
----------------------
In order to process service requests, the user needs to have **View** permission on **Service Request Management**.

|ProcessServiceRequest|

    Figure 639: Service Request Management

Search
-------
- Select the **Request Type**
    Available request types are
    - New Customer
- Select the **Request Status**
    Available statuses are
    - Open
    - Approved
    - Rejected
- Select the **From date**
    Defaulted to current date.
- Select the **To date**
    Defaulted to seven days from current date.
- Click on the **Search** button to list the service requests for the selected filters.

Process
--------
- Selecting the **Service Request** on the grid expands the request details, with the option to Approve or Reject the individual item. 
- The **Approve all** action will mark all **Open** **Service Requests** as approved.
- The **Reject all** action will mark all **Open** **Service Requests** as rejected.
- The **Process** action picks all **Approved** **Service Requests** and executes the workflow depending on the type of the **Service Request**.